EN 
ES FAQs
Billing and suppliers
1. Where can I review electronic billing documents issued by Tramarsa?
You can check your electronic billing by clicking on the following link:
2. How can I review an electronic invoice issued by the company?
Here you can download the complete manual to review your electronic invoicing:
3. What are the requirements to register as a supplier?
To register as a supplier, you must take into account the following document:
4. What information must an invoice include to be accepted?
The requirements for submitting invoices correctly are the following:
5. What are the invoice receipt requirements?
The main requirements are: Invoices in PDF and XML. Please indicate the approved Purchase Order or service number on the invoices; otherwise, the documents will be rejected.
Maritime Agency
1. Where can I watch the BL Breakdown tutorial?
2. Where can I register my Addressing request?
3. What is the filing schedule for Rectification Files?
- Presentation to Customs on the same day.
- Next day mailing to customer.
4. Which Bills of Lading must be regularized with the Shipping Agent?
Only the Itemized Bills of Lading must be regularized through the Shipping Agent when the description field is rectified, requiring a fine of 0.2 UIT.
5. Where should I address inquiries related to Rectification Files?
Queries should be centralized in the group management: agenciamiento@tramarsa.com.pe
6. What requirements do I need to submit rectification files?
You can review the requirements for submitting files in the following document:
7. Where can I view a template for a rectification file?
We present a document template for submitting the rectification file:
8. How do I request my Payment Platform username?
9. Does using the Payment Platform generate any costs?
It does not generate any cost, use is completely free.
10. How can I check the status of my BL if I have a destination issue?
11. ¿Si realizo el pago por la web puedo obtener mi carta de liberación al instante?
12. ¿Puedo anular las liquidaciones que he generado por compra de días libres por la web?
Yes, you can; from the Payment Platform, go to the shopping cart, select the payment, and click the "delete" icon.
If you have any comments, you could send us an email to atencionalcliente@tramarsa.com.pe
If the local billing rates (VB) are not correct, what should I do?
You should contact Hapag Lloyd Shipping Line at: peru@service.hlag.com
13. ¿Por qué no puedo visualizar el monto a cancelar de mi BL Hijo?
Because the freight forwarder has not yet registered the breakdown on Tramarsa's website, the information has not been processed in the system.
14. ¿Por qué no aparece el monto de devolución de contenedor (Gate In)?
At Tramarsa, we only add the Gate In fee when the empty container is returned to Ransa.
If your unit is returned to another vacuum depot, you must arrange payment with that depot.
15. ¿Cuánto es lo que debo cancelar por cobros locales (VB)?
You can perform the calculation through our web portal:
Enter the option: calculator.
Ethical Values
1. Where can I report a concern or conduct that does not comply with Tramarsa's ethical values?
At Tramarsa, we promote a transparent and responsible work environment. If you have any concerns or wish to report conduct that is inconsistent with our ethical values, you can contact our Ethics Line at: